Shipping policy

Shipping Policy

1. Key Information

Order cut-off time: 3:00 PM (UK time)
Processing time: 1 - 2 days (Monday to Friday)
Transit time: 2 - 4 days (Monday to Friday)
Total delivery time: 3 - 6 days (Monday to Friday)
Shipping cost: Free on every order, no minimum spend
Delivery area: United Kingdom (England, Scotland, Wales and Northern Ireland)
Carrier: Royal Mail, tracked
Order tracking: Track your order

2. Where we deliver

Vitalin currently delivers only to addresses in the United Kingdom. We do not currently ship to the Channel Islands, the Isle of Man, BFPO addresses or any destination outside the UK, and checkout will not accept those addresses.

3. Delivery costs and times at a glance

Standard delivery is free on every order within the United Kingdom. There are no hidden shipping or handling fees.

Service	Cost	Processing	Transit	Total delivery time
Standard tracked delivery (Royal Mail)	Free	1 - 2 days (Monday to Friday)	2 - 4 days (Monday to Friday)	3 - 6 days (Monday to Friday)

Order cut-off: orders placed before 3:00 PM (UK time), Monday to Friday, begin processing the same day. Orders placed after the cut-off, at the weekend or on a UK bank holiday begin processing on the next day (Monday to Friday).

Partial deliveries: if one item in your order is temporarily unavailable, we may send the available items first where this is reasonable for you. You will never pay extra delivery charges for a split shipment.

4. Undeliverable parcels and incorrect addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. Where the error was on our side, we cover every cost of redelivery.

5. How shipping works

After you place an order you receive an order confirmation e-mail with a full summary of your purchase.

We then prepare your order. Processing takes 1 - 2 days (Monday to Friday); orders placed before 3:00 PM (UK time) on a weekday begin processing the same day.

As soon as your parcel has been handed to Royal Mail you receive a dispatch confirmation e-mail with your tracking number. Transit usually takes 2 - 4 days (Monday to Friday) after dispatch, so the total estimated delivery time is 3 - 6 days (Monday to Friday).

Delivery times are estimates and can occasionally vary because of carrier delays, bank holidays, severe weather or peak periods. If your order is delayed beyond the estimated window, we will e-mail you with an update.

6. Tracking your order

You can follow your parcel at any time on our order tracking page using your order number or tracking number, or through the link in your dispatch confirmation e-mail.

7. If your delivery is late

If your order has not arrived after the maximum delivery time stated above, please allow up to 2 additional days (Monday to Friday) and check the tracking. If it still has not arrived, contact us at contact@vitalin.uk or on +447848740570 with your order number and we will investigate with Royal Mail straight away.

8. Cancelling an order

We process orders quickly. To cancel an order, contact us as early as possible at contact@vitalin.uk or on +447848740570, before the order has been dispatched. If it has already been dispatched you can still cancel under your 14-day statutory right or return it under our Refund and Returns Policy.

9. Damaged, faulty or incorrect items

If you receive a damaged, faulty or incorrect item, please e-mail contact@vitalin.uk with your order number and clear photos of the problem. We will arrange a replacement or a full refund at no cost to you, and if a return is needed we provide a prepaid returns label.