Payment Policy

Vitalin - Payment Policy

This page explains how payment works when you shop at vitalin.uk.

1) Accepted payment methods

Visa
Mastercard
American Express
Apple Pay
Google Pay

All prices are in pounds sterling (GBP) and include VAT. UK delivery is free, and we never add card or payment fees.

2) Payment security

Payments are processed through Shopify's secure, PCI DSS compliant checkout with HTTPS encryption. Card payments may be verified with 3D Secure by your bank. We never see or store your full card number.

3) Charges and authorisations

Your payment is taken when you place your order. The amount charged is exactly the total shown at checkout. If an order is cancelled before dispatch, or an item cannot be supplied, we refund you in full to the original payment method.

4) Problems with payment?

If your payment is declined, please check your card details and billing address, or try another of the methods above. If the problem continues, contact your bank or e-mail us at contact@vitalin.uk and we will help.

5) Refunds

Refunds are always made to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay) within 5 days (Monday to Friday) of us receiving and inspecting your return; your bank may take a further 3 - 5 days (Monday to Friday). See our Refund and Returns Policy.